FAQ
Welcome to the SplitzAroma FAQ. If you have a question that isn't answered here, contact us at sales@splitzaroma.ca and we'll respond within one business day.
What is a decant?
A decant is a smaller portion of a fragrance, transferred from its original retail bottle into a clean, individually labeled vial. Decants let you experience luxury and niche fragrances at a fraction of the cost of a full bottle, and in a more travel-friendly size.
Are your fragrances authentic?
Yes. Every fragrance we sell is 100% authentic and sourced from original retail bottles. We do not sell counterfeits, imitations, "inspired-by" fragrances, or reformulations. All trademarks and brand names belong to their respective owners.
What sizes do you offer?
Most of our products are available in 1 ml, 2 ml, 3 ml, 5 ml, 10 ml, and select larger sizes. Approximate spray counts are listed on each product page (for example, 1 ml ≈ 15 sprays).
How are decants prepared and packaged?
Every decant is hand-poured in a clean environment using sanitized tools. We do not dilute or modify the fragrance in any way. Decants are placed in glass vials with a secure cap, individually labeled with the fragrance name and size, and shipped in protective packaging to prevent leaks during transit. Decants do not come in the original retail bottle or the brand's original packaging.
How long does shipping take?
Most in-stock orders ship within 1–2 business days from Quebec, Canada. Estimated delivery times for Canadian addresses are 2–7 business days depending on your province. Tracking information is emailed to you once your order is dispatched.
Do I have to pay customs or duties?
No. Because we ship from within Canada, Canadian customers do not pay any customs fees or import duties on their orders.
What is your return policy?
For hygiene, safety, and regulatory reasons (fragrances are classified as flammable liquids), all sales are final. We will issue a refund or replacement if your order arrives damaged, if you receive the wrong item, or if your package is lost in transit. See our full Refund Policy for details.
How should I store my decants?
To preserve the fragrance, keep your decant away from direct sunlight, heat, and humidity. A cool, dark drawer or cabinet is ideal. Properly stored, most decants will retain their full character for 12–24 months.
Are you affiliated with any of the fragrance brands you sell?
We are an independent Canadian business that purchases fragrances through legitimate retail channels and decants them into smaller sizes for our customers. All trademarks and brand names mentioned on this site belong to their respective owners.
Where are you based?
We are a Quebec-registered business (Splitzaroma, operated by Chic Cargo, NEQ 2281226813), based in Laval, Quebec, Canada. You can reach us at sales@splitzaroma.ca.